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Available support packs for Synology systems

Technogroup, the European market leader for third-party maintenance in data centres, provides Synology on-site support packages and Synology on-site post-warranty support packages for new and running Synology hardware. The service can be procured at ELKO in the Baltics and Ukraine.
Technogroup support packages for Synology customers come in three different versions: on-site, on-site post-warranty and NBD replacement. Unlike the first two versions, the Synology NBD replacement support package does not include on-site service. The Synology NBD replacement support packs are warranty extensions for the original basic warranty available for Synology's NAS Enterprise Systems.

A separate support package is required for each system; one support package cannot be booked for several systems.

The cost of our support packages for Synology systems depends on the hardware purchase value, the licence term, and the service-level agreement (SLA). Please get in touch with your customer manager at ELKO for more details.
S + O AG is a distributor for services, which mainly sells Technogroup service packages. S + O AG sells these so-called support packs to international distributors via the online portal. For the DACH and BENELUX region, Technogroup is the leading provider of Third-Party Maintenance (TPM) in Germany, Austria and Switzerland who provides support for their customers on behalf of S + O AG, and as part of Evernex, is the European market leader for third-party maintenance in data centers. It offers services and consulting from one source for all crucial IT systems in data centers. Comprehensive service packages help avoid and fix hardware failure and extend the lifetime of IT systems at a reasonable price for companies from a variety of sectors. Additional solutions include IT monitoring, network services, IMAC services, modifications and updates as well as recycling old systems. As one of the first companies on the market, Technogroup is certified in quality management, environmental management and information security as per ISO standards.

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